Health and Safety Consultant

JOB TITLE: Health and Safety Consultant

Reports To: Regional Manager of Health and Safety
Department: Health and Safety

Role Purpose:

To provide a bespoke and legally compliant Health and Safety service to clients from a wide variety of industries and the provision of relevant H&S advice and guidance to clients as appropriate to their contracted service

Key Accountabilities and Key Activities

1: Client care :

• Initial contact with the client within defined timeframe
• Development of the client relationship
• Accurately identify client requirements to ensure needs and expectations are met (in accordance with their contracted services)
• Provide relevant, timely advice, reports, information, etc. to clients
• Compliance with agreed Business KPI’s

• Preparation of clients H&S policy documentation e.g. system and handbooks, within agreed KPI’s
• Preparation of the clients H&S Audit report with agreed KPI’s
• Installation of the clients H&S system at the client premises
• Provision of client training, including Citassess, H&S awareness, toolbox, etc. as appropriate to their contracted service
• Ongoing support to meet changing clients needs and to account for changes in legislation and agreed/requested amends

• Organisation of client visits in an efficient and cost effective manner
• Effective utilisation of provided IT resources
• Allocation of appropriate administration time to meet Business KPI’s
• Track progress of client documentation and take appropriate action to support clients and meet agreed KPI’s

• To attend all internal meetings and any approved external conferences and training courses
• To utilise all learning resources available e.g. Ti-onestop, Internet, memberships of professional bodies, Trade Publications, etc.
• Actively commit to self development
• Maintain a good working knowledge of Health and Safety law and practice that is appropriate to Citations H&S clients and services

• To participate in the Citation Health and Safety – Telephone advisory service responding to client queries in a timely fashion as appropriate
• To support the helpline service during normal working hours as requested, providing suitable call summary information to H&S Admin
• To support the BDMs in providing Health and Safety advice to potential clients to assist in securing new business

• Proactively support colleagues as dictated by changing workload demands
• Successful networking between members of the H&S team

• To provide a positive and professional image of the Citation Health and Safety service to both internal and external customers
• To share relevant client information with colleagues
• To share relevant skills and knowledge with colleagues
• To deliver training sessions for clients/colleagues as appropriate

• Be aware of the scope of Citation plc Health & Safety and Personnel/Employment Law services, identifying any relevant additional service opportunities within existing/prospect client groups

Key Contacts (External and Internal)

• Clients
• Head of Health and Safety
• Regional Manager of Health and Safety
• Health and Safety Consultants
• H&S Administration and Support team
• Personnel/Employment law and Helpline Consultants
• Employment Tribunals Consultants and support team
• Business Development Managers
• Affinity Partnership team
• Accounts department
• IT department
• Professional bodies e.g. IOSH, CIEH, IIRM, etc.

Essential role related knowledge, skills, qualifications and experience at selection

• Strong H&S generalist background and experience
• Appropriate qualifications
• Strong knowledge of current / proposed H&S law, ACoP’s, Industry Standards, etc.
• Strong written and verbal communication skills
• Strong interpersonal skills
• Evidence of a commitment to CPD
• Strong organisational/time management skills
• Team player
• Customer/client focussed
• Enthusiastic
• Commercial awareness
• Full UK driving licence

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