Client Support Executive

Client Operations – Scheduling Co-ordinator

Location: Hybrid – Wilmslow 

Hours of work: Full time – 37.5 hours

Job Description

Responsible for managing scheduling of large field service team.  A great role for someone with salesforce or diary management experience looking to progress into a more senior role.

Main Responsibilities

  • Daily scheduling of field service appointments across multiple service territories
  • Develop, test and refine scheduling recipes to optimise team performance.
  • Be the field service subject matter expert and share knowledge with relevant colleagues.
  • Maintaining data quality, manage data cleanse to ensure best chance of success
  • Consult with field service agents, team managers and field team to identify opportunities for improvements to scheduling policies and / or scheduling methodology.
  • Continuous improvement – On-going analysis of performance, identify opportunities for improvements for implementation.
  • Pitch, plan and implement any agreed changes or trials with clear success criteria and measurement.
  • Regular updates and reporting to senior management with a focus on improvement.
  • Create and maintain Salesforce dashboards and reports to track key performance indicators (KPIs) and provide actionable insights
  • Various daily and weekly administration tasks

Knowledge, Skills and Experience Required

  • Excellent written and verbal English
  • High levels of organisation and attention to detail
  • Strong ability to multi-task and stay focused in high-pressure situations
  • Experience with the Salesforce platform is highly desirable
  • Intermediate to advanced Microsoft Office skills to include Excel and Powerpoint
  • A keen desire to succeed and make a real difference
  • Upbeat and positive personality
  • Ability to influence at various levels

Development: ongoing development with Operational leadership team and potential to gain operational leadership qualification.

Vacancy Information

Location
Wilmslow, UK
Job Type
Remote/Office Hybrid
Work Type
Full Time

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Working for Citation you will have access to 25 days holiday plus your birthday off work, childcare vouchers, gym membership discounts and more.

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