Client Relationship Manager – Hertfordshire

Report to: Director of Client Relations

Location: Hertfordshire

Salary: £40,000 plus car allowance and annual bonus 

The Role

We are looking for a passionate Relationship Manager who will partner with and ensure the long-term retention of our clients.

You will be responsible for developing long-term relationships with your portfolio of assigned clients, connecting with key business executives and stakeholders.  You will liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs.

Key Responsibilities

  • Operate as the lead point of contact for any and all matters specific to your clients

 

  • Build and maintain strong, long-lasting client relationships

 

  • Develop a trusted advisor relationship with key client stakeholders and executive sponsors

 

  • Ensure the timely and successful delivery of our solutions according to client needs and objectives

 

  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

 

  • Forecast and track key account metrics

 

  • Identify and grow opportunities within territory and collaborate with internal teams to ensure growth / retention attainment

 

  • Assist with high severity requests or issue escalations as needed

 

  • Consistently deliver plus 1% to enhance client experience and subsequent NPS ratings

 

The Person

 

  • Proven account management or other relevant experience

 

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

 

  • Ability to identify, interpret and successfully resolve instances of conflict

 

  • Experience in delivering client-focused solutions based on client needs

 

  • Proven ability to manage multiple projects at a time while paying strict attention to detail

 

  • Excellent listening, negotiation and presentation skills

 

  • Excellent verbal and written communications skills

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