Internal Client Relationship Manager

Report to: Director of Client Relations

Department: Client Relations

Location: Wilmslow

Salary: £21,000 per annum plus bonus

The Role

We are looking for a passionate Internal Relationship Manager who will partner with and ensure the long-term retention of our clients.

You will be responsible for developing long-term relationships with your portfolio of assigned clients, connecting with key business executives and stakeholders. You will liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs.

Key Responsibilities

• Operate as the internal point of contact for any and all matters specific to your clients

• Build and maintain strong, long-lasting client relationships, working with your field based Relationship Manager

• Develop a trusted advisor relationship with key client stakeholders and executive sponsors

• Ensure the timely and successful delivery of our solutions according to client needs and objectives

• Communicate clearly the progress of monthly/quarterly initiatives to your direct line manager

• Forecast and track key account metrics alongside your field based Relationship Manager

• Identify and grow opportunities within territory and collaborate with internal teams to ensure growth / retention attainment

• Assist with high severity requests or issue escalations as needed

• Consistently deliver plus 1% to enhance client experience and subsequent NPS ratings

The Person

• Proven account management or other relevant experience

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

• Ability to identify, interpret and successfully resolve instances of conflict

• Experience in delivering client-focused solutions based on client needs

• Proven ability to manage multiple projects at a time while paying strict attention to detail

• Excellent listening, negotiation and presentation skills

• Excellent verbal and written communications skills

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