Telephone Receptionist

Location: Head Office, Wilmslow

Salary: up to £17,000

The Role

This position is responsible for providing first class reception services. The key task of this role is to work effectively within a team to ensure high standards are being consistently maintained and to support Citation uphold their reputation for revolutionary services.

  • Responding to all calls in an effective and efficient manner, directing to the correct department
  • Redirecting all correspondence and communication to the correct department promptly
  • Issuing client documentation
  • Making accurate recording of specific client’s requirements in our online systems
  • Support other team members by being proactive and self-motivated, offering help when necessary
  • Contribute and be part of the wider Client Support team of which Reception is part, actively participating in team meetings, getting involved with events when necessary


The Person

The successful candidate will have/can:

  • Experienced in delivering excellent customer service whilst being professional at all times
  • Immaculate and professionally presented
  • Ability to develop good relationships with all members of team and employees to ensure the optimum service
  • Demonstrate a customer focused and “Can Do” attitude at all times
  • Demonstrate the ability to communicate effectively at all levels with tact
  • Demonstrate a genuine desire to give an excellent service
  • Possess a high standard of personal presentation
  • Demonstrate a clear, concise and polite telephone manner
  • Possess strong organisational and planning skills
  • Demonstrate the ability to remain calm and professional when under pressure
  • A team player who is flexible in their approach to a diverse role and who would go the extra mile to get the job done
  • Experienced with IT systems and in using Microsoft Outlook
  • Ability to maintain high level of confidentiality in respect of information/documents/projects being produced/undertaken
  • Ability to work under pressure, meet tight deadlines



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