IT Support

Full Job Title: IT Support

Reporting to: Head of Technology Technical Services

Location: Kings Court, Water Lane, Wilmslow Cheshire, SK9 5AR

Hours of Work: 09:00 – 17:30

Temp/Perm: Perm

Salary: £23,000 – £25,000, dependant on experience


The Role

The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives.

We are looking for a customer focused star to join our IT department to support our colleagues both hands on in the office and remotely across the UK. You will be working with state of the art systems and technology, and helping the business get the most out of it.

This is a fast-paced role where no two issues are the same. You’ll be there – whatever they need, whatever it takes and have the ability to prioritise when needed. As the role involves answering support tickets, what we really need is someone with brilliant customer service, who can ask the right questions to find the right solutions. If you love all things technology and a have a passion for demonstrating it in a clear and simple way, then this is the job for you.


Key Responsibilities

What will I be doing day to day?

  • Using an ITIL ticket-based system to resolve all IT related queries
  • Ensures correct levels are attached to issues and all parties aware of impact on service
  • Set-up new hardware such as PCs, Laptops, iPhones and iPads.
  • Create new user accounts in Office 365 and Active Directory. You will be required to travel to other offices as and when required.


The Person

  • Customer focused and personal drive to deliver the best solutions
  • Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do
  • Good communicator on the telephone and face to face
  • Proven organisational skills
  • Great team player with the ability to act on your own initiative when required
  • Ability and desire to learn about the systems we support
  • Enjoy solving problems
  • Ability to prioritise your own work loads and manage others expectations
  • Calm and focused
  • Previous experience of working on a support desk is essential


You will ideally have experience in:

  • Microsoft Office 365
  • Microsoft Windows 7 -10
  • Active Directory
  • Windows VPN
  • VOIP
  • Mobile devices – iPhone, iPad
  • Printers
  • Laptops, PCs, Servers


The Company

We are Citation. We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies!

We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.

Working for Citation you will receive 25 days holiday, corporate gym membership, healthcare cash plan, your birthday off work, the opportunity to purchase extra leave, pension contributions and more.

It’s a great place to work because of the people we employ. Fun, professional and supportive, we want likeminded individuals who love to love their job (no ‘mood hoovers’ here thanks!). So if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.


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