Marketing Assistant

Full time, 37.5 hours pw

£17,355 per annum

Are you looking for a role that’s as diverse as you? We’re looking for a Retention Marketing Assistant with a difference – someone who can put themselves in the shoes of a client, and genuinely recognises the power of a great customer experience and can help deliver that in a B2B environment.

Citation is one of the UK’s biggest providers of Health & Safety, HR, Employment Law and ISO services to businesses. We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies!

Reporting directly to the Head of Retention Marketing, you’ll be joining a vibrant Marketing team that’s striving to deliver customer success, optimise customer engagement and increase customer lifetime value. In a world where it costs five times more to attract a new customer than to keep an existing one, this role is vital to deliver on high client retention rates.

The role:

  • Support the development and execution of all retention, nurturing and adoption marketing activities, such as monthly newsletters, service updates and client events
  • Support the welcome communication to new clients, introducing them to the great services Citation has to offer!
  • Update our client and internal colleague platforms with relevant marketing content
  • Support Citation’s online review profile by inviting clients to leave positive reviews on independent online review site Trustpilot.
  • Analyse and report on the performance of the communication sent to clients
  • Managing our NPS client experience platform
  • Update client data in the internal customer relationship management system
  • Work with the fantastic and creative internal design and content team to create engaging and on-brand content for client marketing communications
  • General support of the marketing team as and when required; including administrative tasks

What we are looking for:

  • Be passionate about marketing and customers.
  • Possess excellent written and verbal communication skills.
  • Be a team player willing to adapt and get fully involved in the fast paced and fun environment of our fantastic marketing team!
  • Work experience in a customer facing environment, and evidence that you put customers at the heart of what you do.

What we want from you is your desire to work in marketing, in a company where your marketing skills are just as important as your personality. If that sounds like you, don’t delay in applying.

Why choose us?

Working for Citation you will have access to 25 days holiday plus your birthday off work, childcare vouchers, gym membership discounts, healthcare cash plan, the opportunity to purchase extra leave, pension contributions and more.


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