Contact Centre Sales Trainer

Job Title: Contact Centre Sales Trainer 

Location: Wilmslow/Hybrid/Remote – Full-Time

Hours of Work: Full-time, part-time or term-time considered for the right candidate

We are Citation Group.  We offer colleagues and clients an opportunity they will not gain at many other businesses.  We are interested in growth, investment and service excellence, we have never and will never grow our business by cost cutting or tying people up in bureaucracy.  We don’t do politics – we want people focused upon actions and delivery.  We don’t do micro-management – we empower, support and innovate.  We are leaders, not empire builders and we love our business.

This is a really exciting to join us as we recruit for the sales teams right across the Group. Our group companies we have over 50,000 clients who love us, need us and want to buy more from us.  Having acquired 10 businesses over the last 3 years which offer products and services that our clients need and want; we’re only interested in future growth; we’re not finished yet.

We’ve just entered our 3rd wave of private equity ownership alongside KKR and Hg Capital and don’t plan on slowing down anytime soon.  This also means as the company grows over the next 3 to 5 years, you’ve got the opportunity to do so too!  If the prospect of this excites you… good, you’re the right type of person for us.

In this key role, you will work with key stakeholders and teams right across the business.  It is a wide and varied role with bags of opportunity and support.  With continual double-digit growth year on year, our business thrives on people with vision, determination, agility, focus and brilliant people skills.

The Role

We are looking for someone to coach and support our sales team with the aim of taking their performance to the next level.

We are proud of our continued performance, it is what has enabled our growth every year. As we scale for further growth across the group, we want our already amazing sales team to be even better.

With a mixed bag of industry knowledge and experience in the team, you will need to adapt your training and mentoring style to suit each individual member.

Focusing on our contact centre you will ideally be used to a new business, outbound sales process. We are looking for someone who isn’t afraid of 100% outbound and understands all about gate keepers, objections and needs based selling. It is essential, that the right person for this role has a proven and demonstrable successful track record of outbound selling and someone who has the commercial nous and acumen to build on our knowledge and training collateral – you must be very ambitious and ready to support a team as we continue to grow, develop and disrupt our market.

The Person

You must have demonstrative experience of their coaching ability and knowledge of the sales processes and techniques, have a genuine passion for people and their development, the energy and ambition to excel and the creativity to take the department to the next level. You need to be able to think on your feet, understand that not all people learn the same, change direction according to where the business is going and make decisions independently, with support from management.

  • The provision of consistent support and coaching across the sales floor to aid in quickly embedding training and coaching culture
  • Assist with the design and delivery of in-house training solutions in line with needs
  • Identify training needs for both the individual and department through the delivery of various methods, including 1:1 coaching, identifying individuals’ strengths, areas for development & providing constructive feedback accordingly
  • Ensure all new team members embed learning and transition into the sales team smoothly
  • Build positive relationships through effective communication with colleagues and managers and other departments to encourage shared learning
  • To provide developmental feedback to colleagues to aid their achievement of revenue and KPI’s
  • Ensure your own continuous professional development by keeping abreast of current sales and development techniques and trends

In a sales environment that is constantly evolving, even more so during and post Covid-19, we need someone innovative, fast-thinking who can deliver results and help take us to the next level.

Most importantly you are looking to join a growing, highly successful company where you can continue to grow, develop and thrive with us.  Somewhere fun, professional and supportive where you get to chance to shine every day.

Additional Benefits

From your birthday off work (in addition to a generous annual leave and bank holiday entitlement of 33 days), to wellbeing support and a health cash plan, to recognition and incentives, to continuous learning and development, we invest in you holistically.  Coming to work should never be a chore so we, and you, create an environment where you can be at your best.  You will be surrounded by great people who care about what we do and have a true sense of purpose.  We will continually stretch and grow you – you will never clock watch with us.  We will trust you, rely on you and care about you.


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