Contact Centre Support Executive

Job Title: Contact Centre Support Executive

Reporting to: Head of Contact Centre Operations

Location: Wilmslow

Hours of Work: 08:30 – 17:00

Salary: £18,000

We are looking to recruit a shining star in to our dynamic support team. The Support Executives play a key part in contributing to the success of the Contact Centre.

The Role

  • Allocate the inbound leads that come into the Contact Centre and allocate to the correct department and/or individuals
  • Monitor the inbound leads ensuring that they have been contacted in the correct time frame and being managed correctly
  • The role offers variety and would suit a true team player who enjoys working together to achieve a team goal which in turn assists the contact centre’s overall performance
  • Produce reports and statistics on inbound performance in the Contact Centre by channel
  • The role and the department are fast paced and therefore the ability to think on your feet and act on initiative is crucial to the success of the role

The Person

Confident and with excellent customer service and administration skills, you will be comfortable managing internal relationships as well as speaking with external clients.   You will thrive on working in a team to accomplish a shared goal and want to team to succeed.

About Us

We are Citation. We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies!

We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.

Working for Citation you will receive 25 days holiday, subsided gym membership, private healthcare, your birthday off work, the opportunity to purchase extra leave, pension contributions and more.

It’s a great place to work because of the people we employ. Fun, professional and supportive, we want likeminded individuals who love to love their job (no ‘mood hoovers’ here thanks!). So if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.



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