Contact Centre Support Executive

Salary: Competitive + Bonus (up to £1,500 per month)

Reporting to: Head of Contact Centre Operations

Location: Remote

Hours of Work: 08:30 – 17:00


The Company

We are Citation. We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies!

We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.

The Role

 An exciting opportunity has arisen for a Sales Executive to join our Contact Centre Operations team. We are looking for individuals who are commercially savvy and who are excellent at objection handling.


What will I be doing day to day?

  • Monitoring the quality of appointments booked by the Contact Centre ensuring the appointments meet the business criteria.
  • Maximising SAT appointments for the Business Development Managers.
  • Minimising Business Development Manager travel time.
  • Managing cancelled appointments and reappointments.
  • Ensuring the business meets targets set on Made/SAT/Matched SAT appointments.


Skills required:

  1. Excellent communication skills
  2. Strong organisational skills
  3. Strong understanding of the sales process
  4. Adaptable and able to make prompt decisions
  5. Supportive team player

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role and the overall business objectives of the organisation.


So, if you are sales and customer service driven, but are not wanting the cold call, then this could be the role for you.


Why choose us?

Working for Citation you will receive 25 days holiday, healthcare cash plan, your birthday off work, the opportunity to purchase extra leave, pension contributions and more.

It’s a great place to work because of the people we employ. Fun, professional and supportive, we want likeminded individuals who love to love their job (no ‘mood hoovers’ here thanks!). So if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.



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