Data Analyst

Job Title: Data Analyst

Location: Kings Court, Water Lane, Wilmslow Cheshire, SK9 5AR

Salary: up to £28k DOE


This is a really exciting to join us in this newly created role as part of the high-profile client cross program.  Our business has grown rapidly and now with eight companies serving 40,000 clients, the size of the cross-sell opportunity is extraordinary.   Not only do we offer clients complimentary product that they need, want and value, we do it from an industry leading client retention and colleague engagement base.


We are Citation.  We offer colleagues and clients an opportunity they will not gain at many other businesses.  We are interested in growth, investment and service excellence, we have never and will never grow our business by cost cutting or tying people up in bureaucracy.  We don’t do politics – we want people focused upon actions and delivery.  We don’t do micro-management – we empower, support and innovate.  We are leaders, not empire builders and we love our business.


The Role


We’re looking for a Data Analyst to join us for the next exciting phase of our journey! Do you have an analytical mindset and love decoding data to tell compelling stories? Do you have an internal drive to answer “why” questions using data? If so, this could be an ideal opportunity for you.


Working in a fast-paced team you’ll be working at the heart of sales to ensure we are maximising the performance of the department. This role gives you the opportunity to excel at what you do; solving problems, looking for trends and helping find solutions to improve business performance.


On a day to day basis you’ll be…


  • Working with colleagues from various departments to support them with data, dialler and telephone system issues.
  • Supporting colleagues using our dialler system
  • Analysing data from call statistics to help the business identify the most efficient way of using data and identifying trends in call patterns / activities.
  • Working with colleagues to resolve error reports with a view to preventing recurrence.
  • Identifying, collecting and migrating data to/from a range of internal and external systems.
  • Manipulating and linking different data sets as required.
  • Performing routine statistical analyses and ad-hoc queries.
  • Assisting in the production of performance dashboards and reports.
  • Assisting with data quality checking and cleansing.


What you’ll bring to the role is…

  • Previous work experience in a commercial environment
  • Strong interpersonal skills and the ability to work independently and take initiative
  • Highly numerate and analytical
  • Data management and Analyst experience
  • Meticulous attention to detail
  • Great communication skills enabling you to influence and gather information from a range of stakeholders.
  • You’ll love problem solving and being proactive.
  • Eager to learn, as no two days are ever the same


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