Job Title: Head of Sales Operations
Reporting To: Group Commercial Director
Hours of Work: Full Time
Salary: up to £55,000 plus benefits and bonus
This is a really exciting time to join us in this newly created role as part of the high profile client cross program. Our business has grown rapidly and now with eight companies serving 40,000 clients, the size of the cross sell opportunity is extraordinary. Not only do we offer clients complimentary product that they need, want and value, we do it from an industry leading client retention and colleague engagement base.
We are Citation. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment and service excellence, we have never and will never grow our business by cost cutting or tying people up in bureaucracy. We don’t do politics – we want people focused upon actions and delivery. We don’t do micro-management – we empower, support and innovate. We are leaders, not empire builders and we love our business.
In this role, you will be responsible for the overall productivity and effectiveness of the group cross sell program reporting to the Group Commercial Director and working closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the cross sell function.
You won’t simply roll out KPIs (and other performance metrics) and then demand compliance with defined processes or scorecards. You must think very deeply and comprehensively about the business opportunity and bring together all resources and stakeholders to make them real in execution. Working with Sales, Finance, IT and Marketing to name a few, you will ensure that cross sell effectiveness is delivered in the Group and the value it derives is understood by all. In this role you will be a key member of the cross sell leadership team and you will play a key part in shaping our cross sell strategy.
The Head of Sales Operations (HSO) will help manage and inform sales teams across the group that are essential to our cross sell productivity. These include planning, reporting, and sales forecasting, quota setting and management, sales process optimisation, sales role and territory design, sales training, sales program implementation, sales compensation design and administration, operational implementation and usage of key sales technologies such as CRM
To be successful in this role, you will:
Improving Sales Process:
Knowledge, Skills and Experience