Vets hospital flies through inspections with increased HR & Health and Safety support.


Company Overview

Established in 1986, Astonlee Veterinary Hospital have been committed to giving the very best veterinary care to the local community.

Founded by Paul Manning, with over 25 years' experience, the practice has now grown into a state of the art, animal hospital operating a 24 hour, 365 service with two operating theatres and over 10,000 clients.

Citation client since 2000

The Challenge

Over the last 28 years, Astonlee Veterinary Practice has been supporting the local community and their pets with the best in veterinary care. As the practice has grown and expanded, it has meant a busier practice, increased customer base and more employees.

With such an active operation and a range of on-call services, it's meant managing more of the day-to-day operations such as employee work times and up-to-date COSHH assessments can be difficult to organise and deal with in addition to running the practice.

Practice Manager Barbara Keeling says: "We're a three tier animal hospital, what makes us different from many other practices is that we always have our own vets and nurses available at all times, nights and weekends."

Some practices use and on-call services, but our customers know that when they call use they'll get someone from Astonlee."

Employing a team of staff, including vets, nurses, animal care assistants, receptionists and administrators can create a host of legislation and operational issues, whilst ensuring compliance can cause a lot of extra hard work, especially for a growing business, like Astonlee.

"We've experienced a wide variety of employment issues from a nurse complaining about a vet's driving to another member of staff who felt she'd been bullied, and a nurse who wanted to return on different hours' after having a child, but the business couldn't accommodate her proposals.

"These were all issues which Citation sorted out for us. Most of the time, it's the small things but they can be major items if not dealt with properly. We get all our legal correspondence done by Citation so if there's re-wording in a contract of employment they do it for us."

The Result

At the last visit by the College of Animal Welfare, inspectors gave the practice a real boost.

"They said it was one of the best assessments they had ever seen." Barbara says, "There's even a 12 page risk assessment for the type of bleach we use. Citation helped with helped with the risk assessment check on all hazardous substances by collating them into one file of A4 folders.

"Our inspection assessments have got to be just right. We were so pleased with the positive feedback."

"We also use Citation's employment law services which provide me with the reassurance I have 24/7 advice from a specialist, should I need it."

Citation continue to work with Astonlee Veterinary Hospital providing them with 24/7 employment and health and safety advice, online systems and ongoing support and updates.