Astonlee Veterinary Hospital

Company Overview

Established in 1986, Astonlee Veterinary Hospital have been committed to giving the very best veterinary care to the local community.
Founded by Paul Manning, the practice has now grown into a state of the art, animal hospital with two operating theatres and over 10,000 clients.

The Challenge

Astonlee Veterinary Practice supports the local community and their pets with the best in veterinary care. As the practice has grown and expanded, it has meant a busier practice, increased customer base and more employees.

With such an active operation and a range of on-call services, it’s meant managing more of the day-to-day operations such as employee work times and up-to-date COSHH assessments can be difficult to organise and deal with in addition to running the practice.

Employing a team of staff, including vets, nurses, animal care assistants, receptionists and administrators can create a host of legislation and operational issues, whilst ensuring compliance can cause a lot of extra hard work.

“We’ve experienced a wide variety of employment issues from a nurse complaining about a vet’s driving to another member of staff who felt she’d been bullied, and a nurse who wanted to return on different hours after having a child, but the business couldn’t accommodate her proposals.”

“These were all issues which Citation sorted out for us. Most of the time, it’s the small things but they can be major items if not dealt with properly. We get all our legal correspondence done by Citation so if there’s re-wording in a contract of employment they do it for us.”

The Result

At the last visit by the College of Animal Welfare, inspectors gave the practice a real boost.

“They said it was one of the best assessments they had ever seen.” Barbara says, “There’s even a 12 page risk assessment for the type of bleach we use. Citation helped with the risk assessment check on all hazardous substances by collating them into one file of A4 folders.”

“Our inspection assessments have got to be just right. We were so pleased with the positive feedback.”

“We also use Citation’s employment law services which provide me with the reassurance I have 24/7 advice from a specialist, should I need it.”

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