Switchboard Receptionist

Location: Hybrid Wilmslow 3 days a week in office, 2 from home

Citation Group is a collective of businesses dedicated to supporting small and medium-sized enterprises across a range of essential services. We understand that managing a business involves balancing multiple priorities – from maintaining customer satisfaction and regulatory compliance to developing teams and achieving sustainable growth. Our mission is to ease these pressures by providing expertise, guidance, and solutions that enable business leaders to focus on strategic success. From HR and Health & Safety to Cybersecurity, E-Learning, and ISO compliance, we’ve got you covered.

The Role

We’re on the lookout for a vibrant and confident individual to join our brilliant Client Support team. In this role, you’ll be at the heart of delivering an outstanding experience to our clients – making sure every interaction is smooth, helpful, and genuinely supportive from start to finish.

It’s a fast-paced environment, with the team handling between 400 to 600 calls each day from a wide range of clients who need to speak with our HR, Health & Safety, and Client Support experts. That means we need someone who’s not only a fantastic communicator, but also thrives under pressure, stays cool-headed, and knows how to make every caller feel looked after.

· Speaking to a wide range of people – from junior team members to senior decision-makers – all over the phone.

· Handling back-to-back calls with confidence, clarity and a genuine passion for helping people.

· Asking the right questions to gather key information quickly and accurately.

· Logging client details with care and precision, making sure nothing gets missed.

· Transferring callers to the correct department swiftly and smoothly – making their experience seamless from the very first “hello”.

About you

· Able to work in a fast-paced environment

· Comfortable taking incoming calls

· Strong customer service skills (desirable)

· Able to follow process and work across different teams (desirable)

Here’s a taste of the perks we roll out for our extraordinary team members:

25 Days of Holiday + 8 Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.

Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.

Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.

Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.

Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.