LCAS

A partnership built on trust

How LCAS found a partner that understands the care sector 

For London-based care association LCAS, finding the right partner meant finding someone who genuinely understood the challenges facing adult social care organisations. Someone who could offer support that made a difference to everyone from micro-businesses to growing SMEs. 

The result? A partnership that’s taken the stress out of HR, Employment Law, Health & Safety, and compliance, giving care providers the confidence to focus on delivering outstanding care. 

Why Citation stood out

When LCAS first started exploring partnerships, they weren’t looking for just another supplier. The decision to partner with Citation came down to two things – recommendations from existing Citation partners and the ease of building a working, professional relationship from day one. 

What sealed the deal? Flexibility. Citation understood that one size doesn’t fit all, especially in the care sector. LCAS needed a partner who could adapt their offering rather than force them into a rigid package. 

The care sector challenge

“Many of the organisations we work with are led by professionals with key skills in care and support, not in areas such as HR law or Health & Safety. Being able to pass these areas to a trusted partner that knows that specialism and understands it in relation to adult social care has to be a game changer.” 

It’s familiar across the care sector. Care professionals are brilliant at what they do, but they shouldn’t have to become experts in employment law, CQC compliance, or Health & Safety regulations on top of running their services. That’s where Citation’s care-specific services like CQC Pro and sector-tailored e-learning come in. 

Partnership in action

LCAS describes their relationship with Citation as positive and professional, with regular touchpoints and open discussions about what’s working and where they could use some extra support. 

What’s worked particularly well: 

• Regular, short, snappy articles that they can forward to members or share in meetings 

• Presenters for webinars, giving members direct access to expert guidance 

And perhaps most tellingly, it’s now very easy to recommend Citation to LCAS members. When Citation is mentioned at meetings, other providers often chime in with their own positive experiences. 

Real impact for care providers

The partnership has enabled LCAS members to access services from a company that genuinely knows and understands the sector. The practical benefits stand out: 

• Improved confidence and compliance 

Members are sharing improvements in confidence and inspection readiness, and they’re doing it at open forums.  

• Practical support that works 

Citation provides documentation, points members to essential resources, and through webinars, guides them in building audit processes that keep compliance on track. This helps avoid last-minute scrambles to resolve paperwork issues before inspections. 

• Time saved, stress reduced 

“We’ve seen members save time and reduce stress as a result of using Citation. It’s good to hear them state the benefits to them and their organisation.” 

When care providers are actively sharing how much time and stress they’ve saved, you know the partnership is working.  

• The one-stop-shop effect 

When asked to sum up how Citation supports their members, LCAS’s simply said: 

“Citation offers a wide range of organisational support and advice. In effect it’s as close to a one-stop-shop as is available.” 

Partnering with Citation has strengthened their value proposition to members. They can now offer access to expert advice and guidance across multiple specialisms, all from sources their members can approach confidently and confidentially. 

The bottom line

When asked about the biggest benefit of partnering with Citation, LCAS’s answer was immediate: Peace of mind. 

“And if other organisations are considering Citation – do it.” 

Could your organisation benefit from Citation’s care sector expertise? 

If you’re an association, membership body, or organisation supporting care providers, we’d love to explore how we could work together. Get in touch to find out how Citation could support your members with HR, Employment Law, Health & Safety, and care-specific compliance services.