Future-proofing the care sector
A forward-looking discussion with Citation and the National Care Association (NCA)
The care sector is facing major change. Workforce legislation, minimum wage enforcement, the Employment Rights Bill, evolving CQC priorities, sustainability pressures mean providers are expected to adapt fast, often while already stretched.
In this episode, Mick Feather hosts a conversation with Gill McAteer, Citation’s Director of Employment Law, and Nadra Ahmed, Executive Chair of the National Care Association, focusing on what’s coming next and how care services can get ahead instead of firefighting.
What we cover in the episode
- The big compliance changes on the horizon
From minimum wage protections and pay gap reporting to the new Fair Work Agency, we look at the legislative shift heading for providers.
- Getting out of firefighting mode
How leaders can shift from reactive compliance to proactive planning even with limited resources.
- The Employment Rights Bill: what care providers need to know
What’s changing, how it affects contracts, policies, recruitment and retention, and where the biggest risks lie.
- How these changes influence CQC’s ‘Well-Led’ and ‘Safe’ inspections
Where workforce law meets regulation and what inspectors will expect to see in evidence and leadership practice.
- How policymakers can ease (not increase) the burden
The panel discuss what would genuinely help providers deliver great care while staying compliant.
- The role of compliance partners in long-term resilience
Why providers shouldn’t navigate this alone and how partners like Citation can support HR, regulation, governance and workforce planning.
Why this episode matters
Care leaders will walk away with:
- Clearer view of the legislative and regulatory changes coming up
- Practical steps to prepare now, not later
- Insight directly from national policy conversations
- Confidence to strengthen “Well-Led”, “Safe”, workforce and governance frameworks
Please note this podcast was filmed prior to the Bill being passed.
Want to hear more?
If you want to find out more or have any topic suggestions you’d like to hear in the future, just drop us an email at podcast@citation.co.uk or head over to our Resources page for our latest guides, checklists and articles. Clients should log in to Atlas for in-depth guidance, templates, training, and more.
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