Bath House Lofts

“Without Citation, we’d likely miss things that really matter.” 

Client: Michael Kasule, Building Manager, Bath House Lofts Limited
Services: HR & Employment Law, Health & Safety, Atlas, Employee Assistance Programme (EAP)
Business type: Property management, small business 

Running a landmark building is no small job 

Bath House Lofts is not your average address. Tucked into Bermondsey, south London, the Old Town Hall building is a Grade II listed landmark — originally built between 1928 and 1930 as the Bermondsey Municipal Offices. Today, it’s home to 41 luxury apartments, complete with exposed beams, mezzanines, and the kind of character you can’t manufacture. 

Managing a building like that takes focus. And for Michael Kasule, Building Manager at Bath House Lofts Limited, focus means keeping his eyes on the residents, the property, and the day-to-day running of a complex site. What it doesn’t leave a lot of room for? Keeping pace with the changing world of HR, employment law, and Health & Safety compliance. 

He knew it. He just needed the right partner to make it happen. 

The gap nobody wants to find out about the hard way 

Before Citation, Bath House Lofts was doing what a lot of small businesses do: getting on with things and hoping the compliance side was broadly under control. But compliance doesn’t reward optimism. It rewards organisation, expertise, and staying on top of a constant stream of updates and legal obligations. 

The truth is that there were some gaps. Because running a business is all-consuming, and specialist knowledge in areas like fire safety, HR, and Health & Safety has to come from somewhere.

Citation was the wake-up call Bath House Lofts needed, and the ongoing support to make sure it stays that way. 

A partner, not just a provider 

What made Citation the right fit was the services on offer and feeling genuinely supported by people who understand what small businesses are up against. 

That shows up in practice across everything Citation provides. Health & Safety support means Michael has expert guidance on risk management, documentation, and site compliance. So, if anything ever goes wrong, the right processes are already in place. HR & Employment Law support gives Bath House Lofts the confidence that contracts, policies, and day-to-day people management are handled correctly, with 24/7 advice available whenever it’s needed. 

And it’s not just the big stuff. Citation’s regular webinars and training updates mean Michael stays informed about changes that matter without having to go looking for them. 

Atlas: everything in one place 

One of the practical differences Citation has made is through Atlas, Citation’s HR and Health & Safety management software. For a small business without a dedicated compliance team, having one place to manage documentation, training records, and tasks is a game changer. 

Atlas changes that. It keeps records accurate and up to date, makes auditing straightforward. The time saved on administration goes back into the business. Which is exactly where it should be. 

Looking after people as well as processes 

Compliance is also about people and Bath House Lofts knows that. That’s why having an Employee Assistance Programme (EAP) for employees matters as much as any policy document. 

For a small business with a lean team, keeping people healthy, motivated, and supported makes a real difference — to morale, to productivity, and to the business’ ability to grow. 

Confidence to move forward 

Perhaps the biggest shift Citation has made for Bath House Lofts isn’t any single service. It’s the confidence and reduced stress that comes from knowing the compliance side is covered by experts who are genuinely on your side.

Looking ahead, Bath House Lofts plans to keep building on that foundation by attending more webinars, staying proactive on compliance, and growing with Citation’s support alongside them. 

For a small business running a complex, high-profile site, that’s essential.