Border Collie Trust

Border Collie Trust has the support they need, when they need it

“Knowing that someone is on the end of the phone to talk to, to be able to tell you do this, do that, get it in the right order, and then you can deal with that issue promptly and effectively.”

That’s how Ben, Trustee at Border Collie Trust, describes having Citation in their corner. 

Why Border Collie Trust chose Citation

Border Collie Trust has been rescuing and rehoming border collies across the UK since the 1970s. As legislation kept moving and compliance demands grew, the board took a hard look at how they were managing HR and Health & Safety.

“Legislation is increasing all the time and we realised that if we tried to keep doing it on our own, potentially we were going to start making mistakes. And that could be costly, both in terms of time and money.”

They invited several companies to come and talk to them. But Citation stood apart.

“The one thing I don’t like is a hard sell and I certainly didn’t feel like I was getting that from Citation. It was clear that this was a product that was really going to help us.”

Support that’s there when it matters

There are a few key areas of value the trust gets. First, the HR advice line is great day-to-day for the small workplace matters that need careful handling, and for the more urgent ones that come up from time to time.

The annual Health & Safety inspection has made a practical difference too, in a way Ben hadn’t expected.

“Sometimes when you’re in your own environment, you can’t see the wood for the trees.”

“Having someone else come in, look around the site, point out the little things that perhaps just need addressing, that can save you much more trouble down the line.”

Atlas made training simple

Training is one of those things where the more carefully you do it, the more time it takes. For Border Collie Trust, building every course from scratch wasn’t an option.

“If we were to try and formulate training courses on all the different aspects that need to be done, it would take us forever.”

What did they do instead? Trust Citation’s training in Atlas.

“Having that quick easy access all in one place makes life so much easier.”

Would Border Collie Trust recommend Citation?

Ben doesn’t hesitate.

“I would absolutely implore you to think about doing it, because you can’t go wrong.”

Get the right support in place before you need it.