Lunya

Lunya on what it feels like to have Citation in your corner

“It feels like you have your own internal HR and legal department to advise and steer you, who are always there looking after your interests.” 

That’s how Peter Kinsella, Lunya’s Co-Founder and Executive Chair summarised the support they get from Citation.  

The cost of not having the right support

Peter is very open about what things looked like before they brought Citation on board.

“We’ve learnt through painful experience that without good HR support and following it from the very beginning can be both traumatic on a personal level and also very costly for a business.”

And how that could’ve created a very different experience for them.

“If we’d have had Citation prior to this incident, we wouldn’t have had anything to worry about. And in the end, we had a lot to worry about.”

When a concern came up about a chef’s performance, Lunya didn’t jump straight to a formal disciplinary. They called the advice line first.

“We got a good steer to have just an informal meeting with some good exploratory questions and discussions. And that alone was enough.”

The concern went away. That member of staff is now one of the team’s best performers.

Atlas training makes life easier

Lunya uses Atlas across the whole team, from entry-level Health & Safety awareness to management modules around difficult conversations, recruitment and discipline, and sexual harassment awareness.

“The ease of use and ease of access – going online at a time to suit you, at a pace that suits you – works brilliantly for our team.”

For Peter, the visibility Atlas provides is just as valuable as the training.

“Having access to the whole portal gives me the information of who’s up to date with what’s expected of them by a given date, and that takes a lot of the headache away from running the business.”

And that means Peter can focus on what the business is there to do.

“I can concentrate on the three things I want to make sure of: our food is great, our service is great and our drinks are great.”

Would Lunya recommend Citation?

Their advice is pretty simple:

“Don’t wait until you get stung by a situation because of either an omission or an error that you make.” “It’s a bit like that classic example of people put a burglar alarm in after they’ve been broken into.”

Peter knows from experience what that costs. Getting Citation in place before something goes wrong is a lesson Lunya learned the hard way.

And the overall verdict?

“I’m 62 and I’ve still got a bit of hair, so Citation has contributed to my lack of hair loss.”

That’s not bad going if you ask us. Get the right support in place before you need it.