Care Procedures and Services Support

Working with

  • Care England
  • Homecare Association
  • Scottish Care

When it comes to your care service, think of Citation as a one-stop-shop for everything HR, Employment Law and Health & Safety.

We have over 20 years’ experience in the industry, so we understand how to support you and the very specific pressures you face, and we do it really well.

While we may be a one-stop-shop, we’re not a ‘one-size-fits-all’ solution. That’s because of the level of expertise our team boasts in the care industry specifically.

Dedicated partners

Our expertise is recognised up and down the country. We’ve partnered with Care England, Scottish Care, Care Forum Wales, UKHCA, NASHICS and over 35 other regional care associations.

Dedicated care experts

From ex-regulatory inspectors to former care home managers, our knowledge comes from direct experience. That means our support solutions are crafted to meet the pain points, struggles and responsibilities of care providers.

Mick Feather is our Care Lead here at Citation. He’s a Learning and Organisational Development professional with over 30 years’ experience working in the public sector – 15 years of which were spent specifically in care, including four years as a CQC inspector and two years training over 600 inspectors.

Proudly wearing his green Care Badge, listen to Mick chat about his background and experience as an ex-inspector, why he chose to join Citation and what his role involves, and why he would recommend us to care providers.

Dedicated products

As well as our core HR, Employment Law and Health & Safety support service, we’ve used our experience to create a suite of care-specific products. After observing your specific challenges, we worked with our partners and other industry leading experts to create resources and online tools aimed at solving them.

From digital platforms to help organise inspections and in-depth, care specific policies and procedures, to mock inspections, our range of products is here to take the stress out of compliance.

Dedicated resources

We’ve taken some of the most common issues you face, and our in-house experts have put pen to paper. They’ve prepared a series of free guides that you can download, read at your leisure, and start implementing them right away in your business.

A selection of our care resources

The latest visiting arrangement guidance in care homes in England explained

Following the government's updated guidance on visiting arrangements in care homes, our in-house care experts summarise the key points for care business owners.

Download the guide

Infection control in care settings: an essential checklist

Essential free checklist for care providers to prevent and control infection, providing key questions inspectors can ask.

Download the guide

Recruitment and retention in care

Your free guide to staff recruitment and retention in your care service

Download the guide

Building an employee contract for a care worker

Your FREE contract of employment template for care workers.

Download the guide

Care Health and Safety checks

See what questions our experts ask when inspecting businesses like yours.

Download the guide

A guide to care inspections

100 proven tips to improve your care service’s rating.

Download the guide

Are you a care provider looking for more support with your HR, Employment Law and Health & Safety compliance? Just complete the form on this page to receive a free consultation from our care industry experts.

Get more information

The online systems have made CQC Inspections less daunting as we know we have the necessary documentation to hand.

Mandy Quintance, Manager Eagle House Care Home

Their online systems have excellent material which will aid you with meeting the mountain of paperwork for CQC! We have had comments from the CQC inspector that the icons in a risk assessment make them very user friendly

Nish Thakerir Care Plus Homes

Citation’s service and support is invaluable

Sam Wadey, Business Manager Donnington House Care Home

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