Working with

  • Care England
  • Scottish Care

Our care experts have been committed to supporting care providers – like you – for more than 20 years. We understand your pain points, struggles and responsibilities inside and out, and we provide bespoke support to help you through them.

Our expertise is backed up and down the country too. We’ve partnerships with Care England, Scottish Care, Care Forum Wales, UKHCA, NASHICS and more than 35 other regional care associations, so you really can be sure you’re in safe hands.

Who’s caring for you

Providing health and social care isn’t easy – we get that. From increasing regulatory demands and infinite legislation changes, to managing staff and keeping on top of Health & Safety, we understand how much you have to juggle every single day.

And that’s where we come in. Our industry-leading Health & Safety, HR & Employment Law and regulatory compliance support exists to save you time, money and stress.

With us by your side, you’ll have someone caring for you.

Rely on us 24/7

You look after people around the clock, and so do we. Our friendly advice line team have real life experience in the health and social care sector, and are here for you day and night, 365 days a year.

What you’ll get

With our HR & Employment Law service, we’ll provide you with your contracts of employment and employee handbooks, which’ll include things like holidays, sickness absence, disciplinary and grievance procedures – to name just a few.

For the Health & Safety side of things, we’ll identify any hazards and risks around your premises, provide you with a bespoke handbook and policies, and give you access to 100s of risk assessment templates – among much, much more.

Plus, you’ll get access to Atlas –   our online  management platform, and we’ll offer you access to CQC Pro and a full set of specialist policies and procedures covering residential, domiciliary and clinical care.


Get in touch to organise a free audit of your business.

Associated Resources

Duty of Candour and Care Certificate

Your free guide to Duty of Candour & Care Certificate explained

Download the guide

Safeguarding adults

A guide to safeguarding for those in the care sector

Download the guide

Recruitment and retention in care

Your free guide to staff recruitment and retention in your care service

Download the guide

National Living Wage

The latest changes to the National Living Wage

Download the guide

Carers NOT entitled to the NMW for sleep-in shifts

The Court of Appeal has today (13 July, 2018) overturned government guidance that entitled carers to the National Minimum Wage...

Read the article

Care Policies

Policies are clear, simple statements of how an organisation intends to conduct its services. As a care provider, you’ll need...

Read the article

Smoking and fire in care homes

Smoking is one of the biggest causes of accidental fire deaths, are you doing everything to prevent your care service,...

Read the article

Read more Care news Read more

The online systems have made CQC Inspections less daunting as we know we have the necessary documentation to hand.

Mandy Quintance, Manager Eagle House Care Home

Read the customer story

Their online systems have excellent material which will aid you with meeting the mountain of paperwork for CQC! We have had comments from the CQC inspector that the icons in a risk assessment make them very user friendly

Nish Thakerir Care Plus Homes

Citation’s service and support is invaluable

Sam Wadey, Business Manager Donnington House Care Home

Read the customer story

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