NEG member benefit – how Citation can support your business

You work in the optical industry because you care about your customers. Managing your workforce and keeping them safe is also important to you. But the reality is time-consuming. From managing unique Health & Safety hazards and risks such as those surrounding medicines, sharps and infection control to correctly identifying the employment status of locums, we know that you face specific challenges and opportunities.

We are on hand to give you all of the support you need – whether it is face-to-face or on the phone. Our support gives you extra time to focus on what you do best: running your business.

Citation has created a suite of products designed specifically to support you in the day-to-day operations of your optical business.

With solicitors in short supply, and charging a premium for their services, time and advice, we want to make our services as flexible and accessible as possible for any business in need, while giving you the certainty of expert advice at a fixed, controllable cost.

Why Citation

25 years of nationwide experience

We have been protecting businesses up and down the country since 1995.

Experts you can trust

Work with our highly qualified HR & Employment Law specialists, all of whom are either solicitors, barristers or have many years of commercial HR experience, working in opticians just like yours, so are well versed in your challenges and how to tackle them.

Access 24/7, 365 support

There is always an expert on-hand to provide guidance and advice. We are only ever a phone or video call away. Call us as many times as you need to with no hidden charges or time limit.

Pragmatic, bespoke guidance

We are not one-size-fits-all. Our range of compliance solutions are designed specifically for your business situation.

Free guides and resources

Citation clients benefit from a whole host of online resources, factsheets, templates and contracts – which we can make a draft, edit, review and update to ensure they meet your business’s needs.

Here is a collection of resources our optical clients have found helpful:

5 simple steps to COSHH risk assessments

5 simple steps To COSHH risk assessments

Download the guide

The Good Work Plan: defining employment status key questions

10 quickfire questions you can ask yourself to start getting to grips with employment status in your business

Download the guide

An introduction to risk assessments

Your free guide to risk assessments

Download the guide

Employer rights and responsibilities in the UK

Your free and comprehensive guide to Employment Law

Download the guide

Business Assist

Free as part of your NEG membership, Business Assist offers a simple approach to managing health and safety, HR and employment law compliance.

 

Designed to provide you with a robust and proactive service, Business Assist enables you to minimise their risk of claims and disputes.

 

Business Assist provides you with:

  • Unlimited access to our optical sector specific web portal.
  • Access to online HR management software, including specimen letters on all aspects of employment and termination, policies, sector-specific contracts, employee handbooks and detailed guidance notes on all aspects of HR & employment law compliance. There are also additional sections on recruitment, equal opportunities, grievance & disciplinary and termination.
  • Online health & safety assistance including the full range of sector-specific risk assessments with guidance notes on how to complete them, detailed specimen action plans for each topic and additional sections on food safety and work equipment.
  • The website is supported by a business hours helpline.
  • On-going support – the alerts service highlights forthcoming changes in legislation and approved codes of practice. The website is continuously updated to reflect changes in current legislation and best practice to ensure compliance at all times and the introduction of new legislation will always be highlighted in advance.

What businesses say about Citation

Claire Taylor, Arrow Industrial Group

Really approachable and always willing to help and go that extra mile. During COVID-19, we would have been stuck without Citation.

Craig Lewis, Key Surgical Limited

Without Citation’s services over the years I would have given up!

Interesting in partnering with Citation?

To book a free consultation and discover more about your NEG member benefit, please complete the form on this page, or call 03455280379 today. Quote ‘NEG’ when enquiring to access your preferential member rates.

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