Report to: Team Manager
Department: Client Support
Salary: £17,000 – £18,000
As we continue to grow and invest in service and technology, we are looking to recruit a team of shining stars to join our established Client Support team. In this new role, you will be responsible for providing the very best telephone and online support to our clients across the UK. You will welcome them, train them and make proactive touch points with them throughout their contract with us, ensuring they get the most out of their Citation service. You will also be involved in helping clients move from our existing online systems to our new platform. A natural problem solver, you will take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions.
Whatever your background, it is paramount to us that you are passionate about great customer service. We can teach you the rest. We want great people that can engage effectively over the phone and are able to deliver value add to the client. A good problem solver, you will have the skills to quickly learn our online tools and use the information around you to identify solutions for our clients. You will make it your mission to understand client needs and exceed their expectations.