Saving companies time and money

Wilby and Burnett is a multi-disciplinary practice of Chartered Surveyors and Chartered Architects. They provide in-house design and management for all types and sizes of building projects.


The Challenge

As Wilby and Burnett grew, the company employed more staff. This made the owners increasingly keen to ensure that the management processes were in-line with all current Personnel and Employment Law legislation.

As time passed it became apparent that the business needed to make some staffing changes and the owners wanted to ensure that these changes were handled properly.

To ensure they tackled the situation correctly, they decided they would look at outsourcing their Personnel and Employment Law advice to a specialist company who would support and guide them through the entire process.

The Solution

Citation provided Wilby & Burnett with immediate access to the Personnel and Employment Law advice helpline, who guided them through the necessary procedures to deal with the staffing changes.

Citation fully reviewed all management and employment processes at Wilby and Burnett,and issued employee handbooks to all staff, reassuring them that they are now fully compliant with current legislation.

Wilby and Burnett particularly liked the 24/7 advice available through the helpline and felt like Citation really understood the company.

The Result

One year later, having found the Personnel and Employment Law service from Citation an asset to their business, Wilby and Burnett decided to sign up to Citation's Health & Safety services to ensure they are now fully compliant in both areas.

Des Burnett at Wilby and Burnett commented:

"We found Employment Law and Health & Safety issues time consuming and complex to deal with."

"Having Citation on board has enabled us to bring our Employment Law and Health & Safety procedures up to date, safe with the knowledge that advice is only a phone call away if we ever have a problem."

Citation continues to work with Wilby and Burnett, providing them with 24/7 Employment Law and Health & Safety advice, systems, ongoing support and updates.