26 February 2016
For the second year running, Citation has made The Sunday Times Top 100 Best Companies to Work For, rising an impressive 9 places from 68 to 59.
Reflecting the continued commitment of the management team to make Citation a truly fantastic place to work, the company received its second classification of ‘outstanding’ from the judging panel and will be listed in the main Sunday Times supplement published this weekend.
Employee engagement is at the heart of Citation’s dynamic people strategy because the company believes that great customer service starts with great internal engagement.
HR Director at Citation, Linda Jodrell, commented: “What makes any company the best is its people and getting into The Sunday Times Top 100 for a second year running is testament to the brilliant people who work for us. Our company is not defined by a logo, but by each and every one of us so creating an environment where people want to give their best every day is ultimately what our people strategy is about. Happy colleagues equal happy clients.”
For many companies, change can result in lower levels of engagement because people are not involved in the change and/or are afraid of what it means to them. The unique open culture at Citation has helped it achieve strong growth because its people embrace change seeing it as an opportunity to learn and grow and be the best. Engagement is not about lots of fancy extra benefits that cost lots but are valued little by employees, it is about a business that encourages people to love their jobs by treating them as individuals and involving so they can be part of its success story.
The company’s genuine commitment to keep on getting better is reflected by its impressive employee response rate of 84%, versus a norm of 65%. People are not handpicked to complete the survey at Citation, every single person is encouraged to do it so the company can use the results to keep on doing what it does well and put in place actions to get better in other areas.
Running for 15 years, The Sunday Times Best Companies is the annual ranking of the cream of Britain’s happiest and best motivated workforces and a highly anticipated event in the business calendar. Widely acknowledged as the most extensive and searching piece of research carried out into employee engagement in this country, all the scores and ratings that are assessed to compile the lists are based on employee feedback and opinion.
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