Internal Client Relationship Manager

Reporting to: Director of Client Relations

Department: Client Relations

Location: Wilmslow

Salary: £21,000 per annum plus achievable bonus (circa. £6,000)

Are you an individual with experience in Account Management and Customer Service, looking for your next role? We are looking for a passionate Client Relationship Manager who will partner with and ensure the long-term retention of our customers.

You will be responsible for developing relationships with your portfolio of assigned clients, connecting with key Business Executives and Senior Stakeholders, ensuring the timely and successful delivery of our solutions according to their needs.

What will I be responsible for?

•  Operating as the main point of contact for any matters specific to your clients
• Building and maintaining strong, long-lasting client relationships, working closely with your field-based Relationship Manager
• Developing a trusted advisor relationship with key stakeholders and executive sponsors
• Ensuring the timely and successful delivery of our solutions according to the customers’ needs and objectives
• Communicating clearly the progress of monthly/quarterly initiatives to your direct line manager
• Forecasting and tracking key account metrics alongside your field-based Relationship Manager
• Identifying and growing opportunities within your territory and collaborating with internal teams to ensure growth / retention attainment
• Assisting with high severity requests or issue escalations as needed
• Consistently delivering plus 1% to enhance client experience and subsequent NPS ratings

Who are we looking for?

The successful candidate will have Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels of the organisation.

Excellent listening, negotiation and presentation skills are essential, along with good verbal and written communication.

You will have proven ability to manage multiple projects at a time, while paying strict attention to detail.