Compliance Division (Part of the Citation Group)
Location: Midlands or North West, with travel throughout the UK.
Package: £35,000 – £45,000 (DOE) with bonus and car allowance
We are the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment, and service excellence, we have never and will never grow our business by cost cutting or tying people up in bureaucracy. We don’t do politics – we want people focused upon actions and delivery. We don’t do micro-management – we empower, support, and innovate. We are leaders, not empire builders and we love our business.
This role will be responsible for our customer success strategies within our ‘personal partner’ product and will be responsible for maximising renewals and minimising drop off within the ‘Premium’ client cohort. Your role will also be to support the future migration of clients, where clients have selected a change in service package and or platform.
This is an incredibly exciting time to join our business, with recent new investment, we will triple the size of our Group over the next few years.
The Role Purpose
We are incredibly proud of the business we have built, the people who have helped to grow it and our client service. As a Sunday Times Best 100 Company to Work For (2020), with year-on-year customer service and retention improvements, we believe in inside out customer service.
Resilient, agile and innovative, we are not wedded to our past, but we are protective of our strong and unique culture. We are about empowerment and engagement in a transparent and driven environment. This means that bureaucrats, micromanagers or power-hungry empire builders are not a good cultural fit for us. You are confident enough in your capabilities that you do not need to prove your worth by trampling on others – it is just not how you work. You will bring fresh thinking, challenge and stretch to our company and share our growth ambitions.
You want to be part of a team that has your back and work in a progressive business you can add real value to, grow with and be proud of.