Switchboard Receptionist

Full time, 37.5 hours pw

£17,355 per Annum

We are Citation. We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.

The Role

You will be responsible for providing first class reception services. The key task of this role is to work effectively within a team to ensure high standards are being consistently maintained and to support Citation uphold their reputation for revolutionary services.

  • Responding to all calls in an effective and efficient manner, directing to the correct department
  • Redirecting all correspondence and communication to the correct department promptly
  • Issuing client documentation
  • Making accurate recording of specific client’s requirements in our online systems
  • Support other team members by being proactive and self-motivated, offering help when necessary
  • Contribute and be part of the wider Client Support team of which Reception is part, actively participating in team meetings, getting involved with events when necessary

The Person

  • Experienced in delivering excellent customer service whilst being professional at all times
  • Immaculate and professionally presented
  • Ability to develop good relationships with all members of team and employees to ensure the optimum service
  • Demonstrate the ability to communicate effectively at all levels with tact
  • Demonstrate a clear, concise and polite telephone manner
  • Possess strong organisational and planning skills
  • Demonstrate the ability to remain calm and professional when under pressure
  • A team player who is flexible in their approach to a diverse role and who would go the extra mile to get the job done
  • Ability to maintain high level of confidentiality in respect of information/documents/projects being produced/undertaken

Why choose us?

Working for Citation you will have access to 25 days holiday plus your birthday off work, childcare vouchers, gym membership discounts, healthcare cash plan, the opportunity to purchase extra leave, pension contributions and more.



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