Reports To: Divisional IT Director
Location: Wilmslow & Eccles
Hours of Work: Mon-Fri 9am – 5:30pm
This role will allow our IT service Desk to expand and invest in our IT services and platform support. Responsible for Service Delivery across the Citation Compliance division, as well as other companies and divisions as required, with over 1000 colleagues to support. Working closely with the 1st, 2nd and 3rd line managers to ensure services are maintained.
You should have excellent customer service skills and broad knowledge of IT, be confident, friendly, and approachable with a good stakeholder skill and able to communicate with colleagues at all levels. We are looking for an experienced IT Service Delivery Manager to successfully manage key end-to-end IT services, ensuring SLAs are achieved, service processes are documented and adhered to, and build a culture of continual service improvement.
You will have ITIL qualification to practitioner level or equivalent or have over 3 years’ experience of running a similar size service delivery function.
We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We are a nice bunch. We don’t do office politics or “that’s not my job”. We listen, support and take ownership.
We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
Working for Citation you will have access to 25 days holiday, plus your birthday off work, gym membership discount, healthcare, childcare vouchers, the opportunity to purchase extra leave, pension contributions and more.
It’s a great place to work because of the people we employ. Fun and professional, we want likeminded individuals who love to love their job (no ‘mood hoovers’ here thanks!) and want the Company to succeed.
So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.