Job Title: Salesforce Systems Trainer (part of wider IT team)
Reporting To: PM team
Salary: Competitive DOE
High profile technology rollout project in need of a Systems Trainer to be based in Wilmslow (some travel requirements) on a 12-month fixed-term contract.
The role will be responsible for supporting the implementation and rollout of Salesforce Service Cloud and Field Service and overseeing the on-going adoption of Salesforce within the business.
A major programme to implement Salesforce Service Cloud and Field Service across all the Group’s respective operating companies has just started. Working closely with the Operations Director and Project Manager, the Trainer will design, create content for and deliver a learning programme for 200-300 colleagues. The programme will replace the current legacy systems with Salesforce as a platform to improve processes and streamline service delivery.
- Identify learners needs by conducting learning needs analysis with relevant stakeholders
- Work with IT colleagues to ensure use of non-production environments for training is managed in-line with both training and IT priorities.
- Agree, develop and maintain a training programme, encouraging consistency of usage across the Group and facilitate learning delivery that is fit for purpose, cost effective and timely
- Produce training material including scenarios and instruction booklets for classroom based sessions, reference guides and eLearning content
- Deliver training to all users and identify needs for on-going training once the Group business is in the adoption phase.
- Design appropriate evaluation metrics to ensure transfer of learning and return on investment following the delivery of learning content and solutions
- Act on feedback and insights from training sessions to continually improve learning content and thereby contribute to teams’ efficiency improvements and the continual development of colleague capability
- Demonstrate, influence and train teams on Salesforce functionality/capability and work with key stakeholders to review their practices and show how Salesforce can support their operations to enhance their productivity potential.
- Support the rollout of Salesforce for Service across the Citation Group and improve the standardisation of operations and practices across Groups businesses, as they transition onto the Salesforce platform.
- Ensure the on-going adoption of Salesforce within Service teams post launch and produce self-serve training content to help speed onboarding of new colleagues post launch
Essential skills & experience:
- Experience with the Salesforce platform
- Prior experience rolling out new technology to end users
- Demonstrated capability to influence multiple stakeholders
- Working knowledge and ability to design and apply multiple learning methodologies
- Excellent communication skills
- Ability to create eLearning content
- Facilitation and instructional delivery capability
- Know how to win the hearts and minds of colleagues to support them through change, embrace and embed it
- Sound judgement and able to identify potential problems/opportunities before they happen
Desirable skills & experience:
- Salesforce Service Cloud and Field Service Lightning
- Worked in a Change or Project-Based environment.
While the project is for an initial 12 months there may be scope to work on other projects or move internally with what is a large organisation with lots of opportunities.