Business Support Administrator

Business Support Administrator

Location: Lancaster, Lancashire

Working Hours: 9am – 5:30pm, Hybrid

We are Citation Cyber – part of the Citation Group and proudly powering cyber confidence for businesses across the UK. But we’re not just another cybersecurity company. We’re a team of passionate, curious, and downright brilliant people who believe cybersecurity doesn’t have to be confusing or cold. We make it clear, accessible, and – believe it or not – even enjoyable.

As part of the wider Citation family, we share the same mission: to help SMEs thrive. For us, that means protecting them from digital threats with smart, jargon-free solutions and giving them the confidence to grow safely in an ever-changing world.

Right now, we’re looking for a friendly, organised and proactive Business Support Administrator to join our growing team. This is a fantastic opportunity to kick-start or develop your career in a dynamic, fast-moving business where your contribution truly matters. You’ll be providing vital administrative support across the team, helping to keep things running smoothly and efficiently behind the scenes – and you’ll be surrounded by people who love what they do and will support you every step of the way.

If you’re someone who takes pride in being reliable, detail-focused and a real team player, we’d love to hear from you. At Citation Cyber, we don’t just want you to fit in – we want you to shine.

The role:

• Administrative Support: Manage all bookings, diaries, and related administrative tasks.
• Credit Control: Oversee and maintain credit control processes, ensuring timely payments.
• Customer Queries: Handle customer inquiries efficiently via email.
• Sales Admin: Track and manage all auto-renew subscriptions, ensuring smooth renewals. Also Ensure smooth fulfilment of sales once transactions are completed.
• CRM Management: Work on Pipedrive (or similar CRM) to update records and track customer interactions.
• Deadline Management: Work efficiently to meet all deadlines and organisational goals.
• Email Communication: Maintain professional email correspondence with clients.

Requirements:

About you:

• Highly organised with great attention to detail
• Confident communicator, especially over email
• Proactive and takes ownership of tasks
• Comfortable managing multiple priorities and deadlines
• Quick to learn new systems and processes
• A team player with a positive, can-do attitude
• Eager to grow and develop within a supportive environment

Why join us?

If you’re looking for your next opportunity to grow, love getting stuck into the detail, and enjoy being the go-to person that keeps things running smoothly – then this could be the perfect role for you!

As our new Business Support Administrator, you’ll be joining a fantastic, energetic team that thrives on collaboration and big ideas. In return, we’ll give you access to all the tools, training, and support you need to excel – plus a great range of benefits as part of the Citation Group. Whether you’re just starting out or looking to build on your admin experience, this is a brilliant place to learn, grow, and be part of something meaningful.

Here’s a taste of the perks we roll out for our extraordinary team members:

• 25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.

Why not come and join our growing team now?