Sales Operations Executive

Sales Operations Executive

Location: Hybrid working, split between office (Wilmslow) and home working

Hours of Work: 8:30am – 5pm

We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.

The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive  to join our fast-paced and growing Contact Centre  team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.

We’re looking for someone with a excellent organisational skills, and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we’d love to hear from you.

The role:

• Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.
• Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.
• Manage the administration and allocation of inbound leads to the appropriate teams or individuals.
• Answer inbound customer calls, providing a professional and helpful first point of contact.
• Handle appointment cancellations efficiently, updating systems and communicating changes as needed.

About you:

• Confident and proactive, with a positive, can-do attitude.
• Quick to pick up the phone and handle challenges head-on.
• Strong listener with great attention to detail.
• Eager to learn and excel.
• Sales or contact centre background is a bonus.
• Organised, reliable, and comfortable with admin tasks.
• Understands the value of great customer service.
• A team player who communicates clearly and works well with others.

Why join us?

If you’re looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes – this could be the perfect role for you!

As our new Call Quality & Support Administrator, you’ll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you’ll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.

In return, you’ll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you’re taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.

Here’s a taste of the perks we roll out for our extraordinary team members:

• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!
• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.

It’s a great place to work because of the people we employ. Fun, professional and supportive, we want likeminded individuals who love to love their job, so if our culture sounds like a good fit for you and you want to be part of our success story then apply now!

SALES OPS ADMIN / SALES OPS EXEC/ ADMIN / QUALITY / SALES SUPPORT