Product Manager – Screening

Product Manager – Screening

Location: Hybrid – Wilmslow, with monthly travel to Exeter

We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.

Citation Screening covers two of the Uks leading screening businesses, uCheck & TrustiD. Between them, we work One of the UK’s leading employment screening services, working with tens of thousands of businesses and delivering millions of checks to help them make better recruitment decisions.

With our clients in the forefront of our mind whilst developing our growth strategy, we knew it was important to gain some extra firepower. So, in 2022, we teamed up with The Citation Group to allow us to offer a broader set of high-quality products and services whilst also getting investment in our own technology. In fact, we’ve been able to invest close to £1m to improve our technology since working with them!

The role:  

We are going through an exciting time of growth via consolidation and internationalisation and want to take our employee screening portfolio to another level. To achieve this, we are looking for a Product Manager who has genuine passion for product ownership, has an integral role in influencing the product roadmap and will develop our screening products, market offering and platform(s) to differentiate, grow market share and deliver client value.

We are looking for an individual that is passionate about demystifying complexity and helping businesses to find solutions to complex challenges. You’ll possess a blend of business and commercial savvy and a desire to deliver, to make the product vision a reality. You must enjoy spending time in the market to understand client and stakeholder problems and find innovative solutions for the broader market.

As product manager, you will work in a strategic role, driving tasks through other parts of the business as well as having your own tactical tasks, such as creating communications and other product documentation. You’ll work with the business to define new products, packages, features and content, so will be able to confidently communicate at all levels. You’ll work with Marketing to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer and generally serve as the internal and external evangelist for our screening product.

• Understand the local and international screening markets, ever changing client expectations, legislative needs and screening product/content trends.
• Gather market insight from customers, prospects and partners that will shape and define the screening product.
• Develop the screening product strategy and roadmap including new products, packages, content and platform to ensure it meets market needs and remains competitive.
• Management of the product life cycle from initial idea, planning, project management through to delivery. Driving a solution across a development team, set of business stakeholders and/or external partners
• Acting as a product champion, liaising with both internal and external clients to build product propositions and devising go to market plans
• Provide monthly reports on current progress against strategy/roadmap and contribute to monthly trading meetings.
• Be accountable for reporting on Screening content KPI’s n Screening platform usage KPIs such as client logins, number of checks, dormant clients etc
• Liaise closely with the local platform Product Owner and Client Services Teams to help capture future product development requirements based on competitor analysis and client feedback.
• Be a key stakeholder in working party and content review sessions.
• Manage 3 Product Owners to deliver the agreed roadmap.
• Be part of the Leadership team for the screening business.
• Work with the Screening MD and group M&A team to establish where M&A can help us deliver our long-term strategy.

About you:  

We are seeking a dynamic and strategic Product Manager with a deep passion for product ownership and a proven ability to drive the development and execution of innovative product strategies. You should be excited by the challenge of transforming complex problems into simple, market-ready solutions that resonate with both internal teams and external clients. You should be data driven and curious about understanding how customers interact with our business & platform.

The ideal candidate will have a strong blend of business and commercial acumen, with a track record of translating product visions into actionable roadmaps that deliver measurable results. You will thrive in a collaborative environment, adept at gathering insights from customers, partners, and competitors to shape product offerings that meet market demands and exceed client expectations.

Knowledge of the HR ecosystem or employee background screening would be a significant plus but is not a requirement for the role.

Here’s a taste of the perks we roll out for our extraordinary team members:

• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.

Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!