The 5 Fundamental Standards and their Key Lines of Enquiry, are set out by the CQC to assess services against the things which make for great care. But which elements are affected by robust HR and Health & Safety management?
First and foremost, you need to be able to prove that your care service is safe for your service users, visitors and employees. Amongst other things, you’ll need:
How effective is your business as a care service? Here’s some great ways to demonstrate that you’re at the top of your game. Have proper processes in place for:
At the end of the day, you’re there to care. Show your inspector that your workforce understands – and puts in to practice – the importance of:
In a fast evolving world your service needs to be able to adapt to changes, diverse service users and all kinds of different situations. How will you prove that you and your team understand and, react properly, to the importance of:
Are you leading your team towards an Outstanding care service? It’s all good and well having policies in place but how are you communicating them to your team. Think about:
Citation can support you, putting you in a strong position to prove to your CQC inspector that you are meeting the KLOEs and that you are Outstanding.
We can also offer you access to CQC Pro, the tool which makes managing your regulatory compliance simple and safe.
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