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Our guarantees

We’re that confident with our advice, we’ve guaranteed it!

Our unique advice guarantee

Health & Safety

Providing you follow the recommendations given in your inspection reports and safety management systems, notify us of the incident and/or significant change immediately and follow all our advice, we guarantee our advice for the duration of your agreement.

We’ll pay the cost of defending safety prosecutions and actions taken by an enforcing authority from an incident that occurs 30 days or after the start date of your agreement. There’s a limit of £150,000 per matter or series of related matters, and an annual limit of £1.5 million.

HR & Employment Law

Providing you’ve informed us of all the relevant facts of the case (before any event or action relevant to an employment tribunal application occurs or is taken) and promptly follow all our advice, we’ll defend you against employment tribunal claims and pay any awards or agreed settlements.

This applies to any incident that arises from the start date of your agreement. There’s a limit of £150,000 per matter or series of related matters, and an annual limit of £1.5 million – excluding monies payable under the contract(s) of employment.

Our commercial advice guarantee

If you take our commercial advice option and it results in an employment tribunal claim, we’ll take you through all your options and prepare your defence – including one day of representation at a tribunal.

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Why choose Citation?

HR Experts you can trust

Our team of of HR experts are all highly qualified, so you can trus you’re always getting trustworthy advice and insights.

Plus, you’ll be covered by our advice guarantee for the duration of your contract.

Experience you can rely on

From care to construction and nurseries to manufacturing, we’ve worked in all sectors, helping futureproof businesses with proactive compliance for over 25 years.

With you anytime, anywhere 

Our human resources consultants work up and down the country. Wherever you are, you’re never far from help and there’s always someone who can help.


Happy Clients Each Year


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