Healthwatch is the independent customer watchdog for health and social care in England. One of their authorised representatives could visit your care service as a result of a complaint by a service user, a carer, or a member of the public.
Their main purpose? To strengthen the collective voice of users of health & social services and members of the public.
Can you refuse entry? What should the authorised representative do during the visit, and how should they behave? Download our FAQ to find out.