Care Industry
Complete HR, Employment Law and Health & Safety Services for the care industry
When it comes to your care service, think of Citation as a one-stop-shop for your HR, Employment Law and Health & Safety services.
We have over 20 years of experience in the care industry, so we understand how to support you and the very specific pressures you face, and we do it really well.
While we may be a one-stop-shop, we’re not a ‘one-size-fits-all’ solution for your Health & Safety, HR and Employment Law needs. That’s because of the level of expertise our team boasts in the care industry specifically.
Dedicated Partners
From ex-regulatory inspectors to former care home managers, our knowledge comes from direct experience. That means our support solutions are crafted to meet the pain points, struggles and responsibilities of care providers.
Our expertise is recognised up and down the country. We’ve partnered with Care England, Scottish Care, Care Forum Wales, Homecare Association, NASHICS and over 35 other regional care associations.
Mayfair Residential Home
“We’ve benefited from working with you and the CQC standing is justification to prove that.”
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Donnington House - Citation Case Study
“If we stopped using Citation tomorrow, it'd be a disaster."
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Why Citation is a proud Care Badge partner
"If you care, you can wear, and Citation care"
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Mayfair Residential Home
“We’ve benefited from working with you and the CQC standing is justification to prove that.”
Watch Video
Donnington House - Citation Case Study
“If we stopped using Citation tomorrow, it'd be a disaster."
Watch Video
Why Citation is a proud Care Badge partner
"If you care, you can wear, and Citation care"
Watch Video
Dedicated Products
As well as our core HR, Employment Law and Health & Safety support service, we’ve used our experience to create a suite of care-specific products. After observing your specific challenges, we worked with our partners and other industry-leading experts to create resources and online tools aimed at solving them.
From digital platforms to help organise inspections and in-depth, care specific policies and procedures, to mock inspections, our range of products is here to take the stress out of compliance.
Our services
24/7 advice line
Whether you’re in crisis mode or you just need some reassuring guidance, our consultants are available 24/7, 365 days a year.
Policies & procedures
Written and researched by our care experts, access care-specific policies and procedures for your care service.
CQC Pro
CQC Pro is an online tool that’s perfect for any care service inspected by the Care Quality Commission.
Mock inspections
Prepare for an official inspection by having a mock inspection to regulatory standards by one of our care experts.
Latest resources
A series of free guides and resources on common Health & Safety, HR & Employment Law issues care businesses face, prepared by our in-house experts.
Frequently asked questions
If late nights spent Googling answers to questions about legislation and inspections are getting to you, Citation has the answer, literally.
- How do I keep on top of Health & Safety in a care setting?
If taking control of Health & Safety is new for you, or your just need a refresher, our Health & Safety checks for care guide is the ideal place to start.
From access and bedrails, drugs and clinical waste to staff welfare and legionella risk, we cover all of the topics you need to consider to start keeping on top of the important stuff.
- How do I recruit and keep hold of great staff in my care service?
Finding and keeping hold of great care providers has never been tougher. With a shortage of skills and historically low unemployment rates, how can you invest in your most values asset – your people – on a budget?
Our guide to recruiting and retaining talent in your care service is packed full of tips for recruiting the right people and how to keep them engaged and happy.
- How do I prepare for an inspection?
Have you got an inspection looming over your care service? Do you want to be able to achieve that all-important ‘Excellent’ rating?
Our Care Business Manager, Mick Feather, has used his experience as a former CQC Inspector to produce the ultimate guide to care inspections, packed full with over 100 tips on how to improve your care service in time for your next inspection.
Need to speak to a care industry expert?
Call 0345 234 0404 today and speak to our team.
Enquire now