Customer Stories

"It feels like you have your own internal HR and legal department to advise and steer you, who are always there looking after your interests."

“The staff have a lot more confidence in me as a manager now, and I’ve got support behind me.”

“It’s like a department within your company.”

"Having that quick easy access all in one place makes life so much easier."

“Definitely recommend ISO accreditation through Citation. They’ve been nothing but helpful and supportive the whole way through. I can't speak highly enough of them.”

“Without Citation, we’d likely miss things that really matter.”

"It really gives me peace of mind that there's an expert in the corner that I can call on when needed."

"Being able to pass these areas to a trusted partner that knows that specialism and understands it in relation to adult social care has to be a game changer." 

"Citation gives us confidence that we’re doing things right, and the space to keep growing.”

"Truthfully, I wholeheartedly recommend Citation to any business seeking efficiency, professionalism and success..."

“We feel like we are now on track to implementing our ambitious plans and vision for the business..."

"The daily updates from Citation were useful because it explained things in a simple way"

“We’ve benefited from working with you and the CQC standing is justification to prove that.”

“Citation offers all that training in one place via Atlas certified elearning, and staff can complete it all in the comfort of their own homes, making it a lot more accessible.”

"Having Citation here makes me feel at ease, especially when it comes to risk assessments..."

“If we stopped using Citation tomorrow, it'd be a disaster. It’s like having a whole team but we don’t pay them to be here all the time.”

“I believe Citation’s On-Site HR day prevented things from escalating to a tribunal situation.”

“I would definitely recommend Citation and QMS to other businesses, and I have done in the past.”

Discover how we have helped Thomas Greatorex & Sons to focus on what they do best.

Discover how Citation helps Scottish Care and its members to comply with HR and Health & Safety regulations.

“Citation’s a marvellous company and I would recommend them to anybody."

"We need the service Citation provide, and we couldn't survive without it."

“I’d definitely recommend Citation to other businesses. The service we get from them is second to none."

"I’d recommend Citation with great confidence because I believe in everything they do for businesses."

"Citation is 24/7 peace of mind, you don't feel alone with them. Without Citation, a lot of our time would be lost."

“I'd sum up the Citation service as professional, expert advice that’s available 24/7.”

"It’s like having employees working for us to take that responsibility from us, I'd definitely recommend them."

“Their consultants are professional, helpful and very knowledgeable, and I’d certainly recommend them to other businesses.”

"The team’s extremely friendly and professional, and have taken the time to understand our industry."

“I’d definitely recommend Citation. They’re value for money and on the nose with all the legal advice they give.”

“Citation are my 100% complete peace of mind. For me, they’re there forever.”

"Without Citation someone could get hurt, and you can't put a price on that."

“Without Citation, I’d feel vulnerable and nervous when making decisions."

“I’d certainly recommend them to other businesses, they really have transformed our approach to Health & Safety.”

“I'd recommend Citation to other businesses, and have, because of the huge load it takes from me on a daily basis."

“The advice we receive off Citation is exceptional, you never feel like the questions you ask aren't important.”

"Since joining up with Citation, I haven’t had to worry about things I wouldn’t otherwise understand."

"We made the move to Citation and can't believe how good they’ve been."

For Donnington House, life without us simply isn’t possible.

We use Citation everyday

We have peace of mind knowing we're kept updated

We use all aspects of the Citation service

The staff changes had to be handled properly

"I have someone on the other end of the telephone & can speak to someone the same day on the issue"

We've never looked back

A positive approach to growing employee numbers.

Citation have made our business growth easier

Removing the pain from CQC Inspections.

An efficient and cost effective approach was needed

Providing the peace of mind that all Nursery owners want