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“Moving to Citation was a big player in us managing to achieve such a dramatic growth back to ‘good’ across the board. I don’t think we’d have achieved it as quick without Citation.”
Mayfair Residential Care Home is a family-run care home situated on the seafront at Morecambe.
In July 2017, a CQC inspection indicated that they required improvement in five areas and were in breach of 4 regulations. Having teamed up with Citation in May 2018, they had another CQC inspection in October 2018 – and were now found to be good in all areas and in breach of no regulations.
Antonio Prada, the owner, and Julie Anderton, HR Manager, spoke to us about how Citation support their success with HR, Employment Law and Health & Safety services, in addition to our CQC Pro platform, Care Policies & Procedures, and Fire Risk Assessments.
Learn about why they enjoy using our CQC Pro traffic light system, how they’ve embedded our Atlas training within their inductions for new starters, and the benefit they enjoy from our Care Policies & Procedures – which can be adapted for them and so save time starting from scratch.
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