Working with

  • Care England
  • Scottish Care

We’ve been looking after your sector for over 20 years. With our years of experience and partnerships with Care England, Scottish Care, NASHICS and over 35 regional care associations throughout the UK, we understand your concerns.

Let us look after you

Let our Health & Safety and HR experts handle the stress. With our bespoke service, we’ll make sure you’re totally up-to-date with the latest legislation and we’ll help you to recruit, retain, and manage a considerate and professional team. So you can concentrate on caring for the people that need you.

Rely on us 24/7

If you suffer with staff sickness, are confused by contracts or are not quite sure if your risk assessments are up to scratch, we’ll help you every step of the way. You look after people around the clock and so do we. Our sympathetic advice line team are here for you day or night. Whatever you need, just ask.


Get in touch and we'll organise a free audit of your business.

Associated Resources

Duty Of Candour

Your free guide to Duty of Candour & Care Certificate explained

Download the guide

Safeguarding adults

A guide to safeguarding for those in the care sector

Download the guide

Recruitment and retention in care

Your free guide to staff recruitment and retention in your care service

Download the guide

National Living Wage

The latest changes to the National Living Wage

Download the guide

Video – CQC Changes – Are you ready?

From November 2017, new CQC standards are in place. They include 112 changes to the KLOEs and a change in...

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Sleep-ins: government extends temporary suspension of enforcement activity

As you’re probably already aware, following the outcome of the ‘Mencap case’, care providers warned the government that HMRC’s current...

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CQC changes – are you ready?

As of November 2017, the Care Quality Commission (CQC) will change several aspects of how they inspect care providers. These...

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The online systems have made CQC Inspections less daunting as we know we have the necessary documentation to hand.

Mandy Quintance, Manager Eagle House Care Home

Read the customer story

Their online systems have excellent material which will aid you with meeting the mountain of paperwork for CQC! We have had comments from the CQC inspector that the icons in a risk assessment make them very user friendly

Nish Thakerir Care Plus Homes

Citation’s service and support is invaluable

Sam Wadey, Business Manager Donnington House Care Home

Read the customer story

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