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Care Industry

Complete HR, Employment Law and Health & Safety Services for the care industry

When it comes to your care service, think of Citation as a one-stop-shop for your HR, Employment Law and Health & Safety services.

We have over 20 years of experience in the care industry, so we understand how to support you and the very specific pressures you face, and we do it really well.

While we may be a one-stop-shop, we’re not a ‘one-size-fits-all’ solution for your Health & Safety, HR and Employment Law needs. That’s because of the level of expertise our team boasts in the care industry specifically.

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When businesses work with Citation:

85% save valuable time

92% have more peace of mind

87% say they get great value for money

85% have a happier, healthier, more productive workplace

*Source: Citation client survey, August 2022.

We’ve benefited from working with you and the CQC standing is justification to prove that.

Antonio Prada, Owner Mayfair Residential Care Home

If we stopped using Citation tomorrow, it would be a disaster. It’s like having a whole team but we don’t pay them to be here all the time.

Samantha Wadey Donnington House, Business Manager

The online systems have made CQC Inspections less daunting as we know we have the necessary documentation to hand.

Mandy Quintance, Manager Eagle House Care Home

Dedicated Products

24/7 Advice line

Whether you’re in crisis mode or you just need some reassuring guidance, our consultants are available 24/7, 365 days a year.

Policies & Procedures

Written and researched by our care experts, access care-specific policies and procedures for your care service.


CQC Pro is an online tool that’s perfect for any care service inspected by the Care Quality Commission.

Mock Inspections

Prepare for an official inspection by having a mock inspection to regulatory standards by one of our care experts.

Our Services

As well as our core HR, Employment Law and Health & Safety support service, we’ve used our experience to create a suite of care-specific products. After observing your specific challenges, we worked with our partners and other industry-leading experts to create resources and online tools aimed at solving them.

From digital platforms to help organise inspections and in-depth, care specific policies and procedures, to mock inspections, our range of products is here to take the stress out of compliance.

Health & Safety compliance

From site inspections and incident reports to 24/7 telephone support, our Health & Safety experts are here to keep you totally compliant at all times – and make it easier to get accredited. Browse our full range of Health & Safety services.

HR & Employment Law Compliance

Our HR & Employment Law experts will make sure you have the contracts, policies, procedures, handbooks and more in place to keep business running smoothly – and they’re available 24/7 for any questions. Browse our full range of HR and Employment Law Services.

Risk assessment & method statement support

Gain access to hundreds of best-practice risk assessment templates – from working at height to COSHH – as well as unrivalled method statement support, so you can meet your legal obligations.

On-site support

Our Health & Safety experts can come to your site to help complete your risk assessments or carry out mock inspections to ensure you avoid costly fines when the real thing happens.

Atlas certified e-learning

Easily train and upskill your people with our online CPD certified and RoSPA approved modules – bitesize courses, completed anywhere, from any device, available 24/7.

ISO certification

Win new and bigger business, stand out in your tenders, boost your reputation, streamline your processes and protect your business by becoming internationally certified.

Smas accreditation

Give your business a competitive edge with our SSIP-recognised Health & Safety accreditation, SMAS Worksafe.

Dedicated Partners

From ex-regulatory inspectors to former care home managers, our knowledge comes from direct experience. That means our support solutions are crafted to meet the pain points, struggles and responsibilities of care providers.

Our expertise is recognised up and down the country. We’ve partnered with Care England, Scottish Care, Care Forum Wales, Homecare Association, NASHICS and over 35 other regional care associations.

Hang on, there’s more…

Check out our range of free guides, checklists and resources steering you through common Health & Safety and HR issues that manufacturing businesses might face – all created by our in-house experts.

Frequently asked questions

If late nights spent Googling answers to questions about legislation and inspections are getting to you, Citation has the answer, literally.

Ready to speak to a care industry expert?

Let us take away the stress – speak to our expert care team.


Happy Clients Each Year


Support For Your Business


pieces of advice given annually

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